Telephone: +44 (0)1372 617 059 | Email: [email protected]

SUPPORT

Supporting your installation, infrastructure and investment

CORAL VISION SUPPORT

Coral Visions service team offer a spectrum of services that support your installation, your infrastructure and your investment.

We understand how vital a reliable and cutting edge technology solution is to you, how it promotes efficiency, projects professionalism and allows your people to work smart. The levels of support we offer are all designed to ensure that your investment in your setup is protected and that potentials for disruption are neutralised by our proactive approach. Coral Vision offers levels of service to suit your needs, from regular maintenance contracts and helpdesk services, through to remote monitoring or an onsite presence.

Coral Vision

Maintenance

Our maintenance team offer a range of services, whether as part as a package post-project or taking on an existing setup and making sure it is professionally looked after. We offer a range of service level agreements depending on response times and whether you need people on site or if remote assistance works best. We can even arrange equipment loans during repair windows and can schedule preventative maintenance visits periodically to keep all your kit working smoothly.

Preventative Maintenance package:
• Regular Preventative Maintenance Visits (PMVs)
• Repair management
• Asset Management Service
• Full reporting to pre-arranged KPIs
• Scheduled service review meetings

Reactive Maintenance package:
• Immediate, 24/7 telephone help desk telephone support and online technical assistance
• Bespoke SLAs offering onsite call-outs with fixed response times
• Fault resolution
• Loan equipment
• Full reporting to pre-arranged KPIs

Coral Vision

Help Desk Service 24/7/365

Our Help Desk team are there to be your first point of contact, whether it be for a newly developed fault or for a question about your organisations AV/IT installation or integration. The team will deploy and coordinate engineers with the correct skillset for your particular need and ensure that you are kept up to date with progress. Knowing that your technology infrastructure is being looked after by field specialists allows you to get on with your business.

• Unlimited Telephone or Video Support
• Device usage, statistics and reporting
• Asset management to track and schedule maintenance
• Remote monitoring and control of AV resources and smart building systems

Coral Vision

On Site FM Support

Coral Vision can be an integral part of your onsite team, providing day to day support for your AV and collaboration systems. Embedding our field specialists into your organisation allows your technical team to focus on their core projects, as well as putting a fresh strata of knowledge at your disposal.

• Industry expert technicians working on site to deliver 1st and 2nd line levels of support
• Experienced teams working alongside client’s existing team
• Periodic scheduled preventative maintenance and infrastructure health checks
• Rapid despatch of critical spares and consumables
• Comprehensive, proactive reporting and monitoring service

Coral Vision

Remote Services

Coral Vision’s remote monitoring team can proactively monitor your AV and collaboration technology setup, ensuring maximum up time and allowing us to interact with both your users and onsite technical staff. We can keep an eye on your systems throughout each hour of the day and be immediately on hand to deal with any requests or issues as they occur. A video conference can now be all about communicating, whilst we take care of the technology.

• Network and equipment monitoring via customised cloud systems, Crestron Fusion and AMX RMS
• Reporting and diagnostics
• Managed Concierge services
• Content creation, scheduling, management and distribution

Coral Vision – Designing, Building and Maintaining World Leading AV and IT systems
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